Manage Kao with stress on investors, yet keeping
his scientist's viewpoint
While Fumikatsu Tokiwa was president of Kao, he
continued the 17 year consecutive sales and profit growth throughout
his tenure. Dr. Tokiwa became chairman in June 1997.
Having published over 100 papers on surface science, including
some joint works, Dr. Tokiwa is known as a scientist. He is also
known for the "Tokiwa Book of Sayings" which presents unique views
on business such as "Our mission is to create products with true
value for consumers," "Let's challenge continuous innovation of
operations" and "Stores are for shopping, not for selling."
Dr. Tokiwa often attends internal meetings for Production and
Engineering as well as for Research and Development. He developed
the "Market-In" concept, which demands employees to think in and
learn from the market, and it is penetrated in every work place.
Kao is renowned for technology development that enables it to
create new markets. Hit products launched during Dr. Tokiwa's
tenure as president include Quickle Wiper, an innovative broom,
and Biore Pore Strips which removes dirt from nose pores.
Kao was the first Japanese company to adopt EVA (economic value
added) which provides new measures for management stressed on
investors. Dr. Tokiwa is also known for promoting knowledge management.
His recent publications include "Wisdom in Management" (Diamond,
Inc). Dr. Tokiwa, 65, graduated from the Science University of
Tokyo in 1957.
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